Cancellations and Refund
Order Cancellation
• To cancel an order, please contact our customer support before the product is shipped.
• Once shipped, cancellations are not possible and the order can only be processed through the return policy.
Return Policy
• Returns are accepted only if the Customer Support Team is contacted within 24 hours (1 day) of delivery.
• Requests made after 24 hours will not be eligible for return.
• Once the return is approved, our support team will arrange a reverse pickup of the product.
• A convenience fee of ₹150 will be deducted from the refund amount towards return processing.
Return Conditions
• Returns must be requested within 24 hours (1 day) of delivery.
• Products must be unused, unworn, and returned with original packaging, tags, and box.
• Items returned without proper condition/packaging will not be eligible for a refund.
Refund Policy
• Once the product is picked up, returned, and passes quality checks, your refund will be processed.
• Refunds will be issued to the original payment method (for prepaid orders) after deducting the ₹150 convenience fee.
• For Cash on Delivery (COD) orders, refunds will be processed to the bank account details provided by the customer at the time of return request.
Refund Timeline
• Refunds are processed within 2 business days after the returned item passes quality checks.
• Overall return and refund process may take upto 7 working days.
Exchange Policy
We want you to love your purchase from us. If you would like to exchange a product, please review the guidelines below:
• Exchanges are accepted only if our Customer Support Team is contacted within 24 hours of delivery.
• Products must be unused, unworn, and returned in their original packaging with all tags intact.
• Items damaged due to misuse, mishandling, or regular wear and tear will not be eligible for exchange.
• All exchanges are subject to stock availability.
• If the requested item is unavailable, you may choose another product of equal or higher value (with any price difference to be paid by you) or request a refund, which will be processed as per our Refund Policy.
DISCLAIMER
A. Defective / Broken Products
• If you receive a defective or broken item, please contact our customer support immediately with an unboxing/opening video clearly showing the issue.
• Our team will review and arrange a replacement/refund as per the case.
B. Quality Assurance
• Every product undergoes multiple quality checks before dispatch.
• However, to avoid inconvenience, we strongly advise customers to record a video while opening the package as proof in case of any disputes.
C. Customer Responsibility Disclaimer
• Customers are responsible for providing correct shipping information at the time of order.
• We are not liable for delays caused by courier partners, incorrect addresses, or unavailability of the customer at the time of delivery/pickup.
• If the reverse pickup attempt fails due to customer unavailability, the request may be automatically cancelled by the courier